Last Updated: 1 January 2026

Q22's Privacy Policy — Your data is safe with us

This page explains clearly how the information you provide while using q22 is collected, stored, and used. We believe your privacy is a fundamental right.

How we protect your information

Q22's Privacy Policy: key principles at a glance

SSL encryption protection

All your data is protected with 256-bit SSL encryption. No one can read or alter your information during transfer — as secure as an international bank.

Your Data Is Never Sold

Q22 never sells your personal information to third parties. Your name, mobile number, and financial details are never shared with advertisers — that is our firm policy.

KYC information is secured

Copies of national ID cards or passports submitted for identity verification are stored on encrypted servers and can only be accessed by authorised staff when required.

You are in control

You can view, correct, or request deletion of your stored information at any time. We do not own your data — you do.

Marketing Opt-Out

You can opt out of promotional messages from q22 at any time. We respect your choice and will not send messages to anyone who has opted out.

Data retention policy

Your information is not kept longer than necessary. Once an account is closed, data is automatically deleted after a set period unless a legal obligation requires it to be retained.

1 Introduction

Q22 (q22.bar) takes your privacy seriously. This privacy policy explains what information we collect, why we collect it, and how we keep it secure. By using our platform, you agree to this policy.

Q22 is an international-standard online gaming platform. We believe transparency is the foundation of trust. That is why our privacy policy is written in plain, accessible language — so every user can be fully informed about how their data is handled.

This privacy policy forms part of q22's terms and conditions. Reading both together will give you the full picture.

2 What information is collected

Q22 only collects information that is necessary to provide our services. We do not ask for any additional or irrelevant data.

Type of Data Example Mandatory?
Identity Information Name, date of birth, gender Yes
Contact Information Mobile number, email address Yes
KYC documents NID, passport For withdrawals
Financial information Mobile banking number For Transactions
Device information IP address, browser, OS Automatic
Gaming history Betting history and win/loss records Automatic

3 How We Collect Your Data

Q22 may collect your information in several ways. Each method is described transparently below:

  • Via direct registration: The information you provide when creating an account is stored on our system.
  • Transaction Time: Payment information is recorded during deposits and withdrawals.
  • Automatically: Device and behavioural data is collected via cookies and log files while you browse the platform.
  • For KYC verification: Documents you submit for identity verification are securely stored.
  • Via support contact: Records of live chat or email communications are retained.
We never collect information over the phone or by asking you to click unknown links. If you receive any suspicious message, contact our support team immediately.

4 How We Use Your Data

Q22 uses your information only for the purposes listed below — it is never used for anything beyond that:

  • Creating and managing your account.
  • Processing deposits and withdrawals.
  • Verifying identity and preventing fraud.
  • Personalising your gaming experience.
  • Sending promotional offers with your consent.
  • Fulfilling legal obligations.
  • Improving platform security and performance.
  • Ensuring responsible gaming and identifying potential problem behaviour.
Your information is never shared with advertisers or third parties for marketing purposes.

5 Data Sharing Policy

Q22 does not sell your information. However, in certain circumstances, limited information may be shared with the following parties:

  • Payment Processors: Payment partners such as Mobile Banking, Nagad, and Rocket only receive the information necessary to complete a transaction.
  • Identity Verification Services: Limited information may be shared with approved third parties for KYC processing purposes.
  • Law enforcement agencies: Information may be disclosed in response to a court order or a valid directive from a regulatory authority.
  • Auditors & Licensing Authorities: Reports required to maintain our licence are submitted to the relevant regulators.
If a third party requests your information while claiming to represent q22, it may be a scam. Contact our support team right away.

6 Cookies & tracking

Q22 uses cookies to enhance your browsing experience. Cookies are small files stored in your browser.

  • Essential cookies: Required for login sessions and security — these cannot be disabled.
  • Performance Cookies: To understand which sections of the site are used most.
  • Preference Cookies: To remember your language and interface preferences.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

7 Security Measures

Q22 uses industry-standard security measures to protect your information:

  • 256-bit SSL/TLS encryption applied to all data transfers.
  • Data stored in an encrypted database.
  • Restricted access controls — only authorised staff can view your data.
  • Regular security audits and vulnerability assessments.
  • Automated alerts for suspicious login attempts.
  • Two-factor authentication (2FA) support.
Our security infrastructure meets international standards and is regularly audited by third parties.

8 Your rights

You have several important rights regarding your information. q22 respects all of these rights:

Right to Access Your Data Right to Rectification Right to Erasure Right to Restrict Processing Right to Data Portability Right to Opt Out of Marketing

To exercise any of these rights, please contact our support team. We typically respond within 30 days. Note that some information may be required to be retained for a certain period due to legal obligations.

9 Minors' information

Q22 does not knowingly collect any information from anyone under the age of 18. Keeping minors away from gaming is part of our social responsibility.

If a parent believes their child has registered by mistake, please contact our support team immediately. We will promptly delete all data associated with that account.

If you suspect that a minor has registered on q22, please notify us immediately.

10 Data Retention Period

Your information is not kept longer than necessary. General guidelines are provided below:

  • Data for active accounts is retained for as long as the account remains open.
  • Financial transaction records must be kept for up to 5 years for legal compliance purposes.
  • Personal information is deleted within 1 year after an account is closed.
  • KYC documents are retained for a specified period as required by legal obligations.

11 Policy Updates

Q22 may update this privacy policy from time to time. If significant changes are made, you will be notified via your registered mobile number or through an in-app notification.

The date of the most recent update is always shown at the top of this page. We recommend checking back regularly.

The latest version of this privacy policy was published on January 1, 2026.

12 Contact

For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

  • Live Chat: Use the chat button at the bottom right of the platform.
  • Email: [email protected]
  • Response time: typically within 24–48 hours.
Our support team is available 24/7, seven days a week, to answer any privacy-related questions you may have.

Your data is safe — play with peace of mind

Your privacy is fully protected at q22. Register today and join Bangladesh's most trusted gaming platform.

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