Q22's Terms and Conditions — Full version in Bengali

1 Introduction & Consent

By using the q22.bar website and mobile app, you automatically agree to these Terms & Conditions. The q22 platform is an internationally licensed online gaming service open to players from various countries around the world.

These Terms & Conditions have been prepared to ensure Bangladesh users can understand them easily. Please note, however, that in the event of any dispute, the English version shall be considered the final and binding version.

2 Account Register

To open an account at q22, you must register with accurate and complete information. Each person may hold only one account — if multiple accounts are found under the same individual, all of them will be closed and any funds held may be forfeited.

• The name, date of birth, and mobile number provided at registration must be accurate.
• You are responsible for keeping your account password confidential — do not share it with anyone.
• Identity verification will be carried out by sending an OTP to your registered mobile number.
• KYC verification using a national ID or passport must be completed before your first withdrawal.
• Q22 reserves the right to temporarily lock an account if any unusual activity is detected.

3 Eligibility & Age Requirements

You must be at least 18 years old to use the q22 platform. Protecting minors from gaming is our top priority. Any false declaration of age will result in permanent account closure.

The following individuals are not eligible to open an account at q22:

• Any individual under the age of 18.
• Residents of countries where online gaming is prohibited by law.
• Individuals whose accounts were previously closed by q22.
• Q22 employees and their immediate family members.

4 Deposits & Withdrawals

Deposits and withdrawals on q22 are easy via Mobile Banking, Nagad, and Rocket. All transactions are processed in Bangladesh Taka (BDT).

• Minimum deposit: BDT 200
• Minimum withdrawal: BDT 500
• Deposits are generally credited to your account instantly.
• Withdrawal requests may take anywhere from 5 minutes up to 24 hours to process.
• The mobile number used for withdrawals must match the number registered on your account.
• Bonus funds cannot be withdrawn directly — the specified wagering requirements must be met first.

5 Bonuses & Promotions

Q22 offers a variety of bonuses — welcome bonus, reload bonus, cashback, and VIP rewards. Each bonus has its own terms, which are clearly stated on the offers page.

• The welcome bonus is available once only, exclusively for newly registered members.
• To withdraw bonus funds, you generally need to meet a wagering requirement of 10x to 30x.
• Any attempt to claim bonuses across multiple accounts from the same device, IP address, or mobile number will result in cancellation of all bonuses.
• Bonus offers have a set expiry date — any unused bonus will be automatically cancelled once the offer expires.
• Q22 reserves the right to modify or cancel any bonus offer at any time.

6 Gaming Rules

All games on q22 are powered by internationally certified RNG (Random Number Generator) technology, verified by independent third parties. Each game has its own rules — please review them before you start playing.

• If your internet connection drops during a game, your progress will be saved automatically.
• If a game is interrupted due to a technical error, q22 will review the situation and make a determination.
• In live games, the dealer's decision is final; however, complaints may be raised in the case of a technical error.
• Results in Sports Betting will be settled according to the applicable rules.

7 Prohibited Activities

The following activities are strictly prohibited. Engaging in any of them will result in permanent account closure and, where applicable, legal action:

• Using bots, automated software, or hacking tools to play games.
• Using the platform to launder money or conceal the source of illegal funds.
• Colluding fraudulently with other players during gameplay.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Operating multiple accounts under false identities.
• Harassing or threatening other players or q22 staff.

8 Responsible Gaming

Q22 is firmly committed to Responsible Gaming. Gaming is a form of entertainment — it should never become an addiction. We encourage every player to monitor their own gaming habits.

• Set daily, weekly, or monthly deposit limits directly from your account.
• If needed, you can take a temporary break ranging from 1 day to 6 months.
• You also have the option to apply for permanent account closure.
• Our support team will assist you with care and sensitivity.

If you are struggling with gaming, please seek professional help. To learn more about Responsible Gaming, visit our Responsible Gaming Visit the page.

9 Data Protection & Privacy

Q22 has a dedicated Privacy Policy governing the collection, storage, and use of your personal information. The key points are:

• Your information is never sold to third parties.
• Documents collected for KYC verification are stored securely.
• Information may be shared with authorities where required by legal obligation.
• You may request deletion of your data, though certain information may need to be retained for legal reasons.

For more details, visit our Privacy Policy page.

10 Account Closure & Suspension

You can close your account at any time by contacting the support team. Before closing, please ensure there are no pending transactions or outstanding bonus conditions.

Q22 may suspend or close an account for the following reasons:

• Violation of the Terms & Conditions.
• Registering with false information.
• Fraudulent or suspicious activity.
• Failure to complete KYC verification or submit the required documents.
• Court orders or directives from regulatory authorities.

11 Complaints & Dispute Resolution

For any issue or complaint, please contact our support team first via live chat or email. Most issues are resolved within 24–48 hours.

• Once a complaint is submitted, you will receive a ticket number — please keep it for your records.
• For transaction-related disputes, please provide screenshots or supporting evidence.
• If you are not satisfied with the support team's decision, you may request an escalated review.

12 Changes to Terms

Q22 reserves the right to update these Terms & Conditions at any time. For significant changes, advance notice will be sent to your registered mobile number or via the app.

Continued use of the platform after updated Terms & Conditions have been published will be taken as your acceptance of the new terms. We therefore recommend visiting this page regularly.